How Credits Work at calls.guru
Simple, transparent pricing for HIPAA-compliant call storage and CMS compliance scoring.
We don't record calls - we provide secure, long-term storage for calls you've already recorded.
Two Types of Credits
Our credit system is designed around actual usage - you only pay for what you store and analyze.
For HIPAA-compliant call storage
- 10-year HIPAA-compliant retention
- Automatic archival to Glacier storage
- Searchable metadata and transcripts
- White-label access URLs
For CMS compliance scoring (optional)
Bundle Option:
50 credits for $25 (same rate)
- AI-powered transcription
- CMS-aligned compliance scoring
- Searchable transcript database
- Compliance reporting tools
✅ What's Free
These features are included at no additional credit cost.
Calls ≤ 2 minutes are free to store (great for spam/wrong numbers)
Limit: Up to 50% of your monthly credit allowance
Example: 300-credit plan = up to 150 short calls free per month
Retrieve up to 10% of your monthly credits worth of archived files for free
After free allowance: 1 credit per file retrieval
Example: 300-credit plan = 30 free retrievals per month
No credits used for uploading or auto-ingesting calls
Auto-ingestion connectors are flat-fee monthly
Manual uploads are always free
Real-World Examples
See how credits work in practice with common scenarios.
Scenario: Store a 30-minute call
Scenario: Store + analyze a 30-minute call
Growth Plan: 300 credits included (≈85 hours)
Credit Rollover
Unused credits don't disappear - they roll over to help with usage spikes.
Monthly Plans
- Unused credits roll over for 30 days
- One-time rollover (credits expire after 60 days total)
- Helps handle monthly usage variations
Annual Plans
- 3x monthly credits delivered quarterly
- Unused credits roll over between quarters
- Better for seasonal usage patterns
Ready to get started?
Choose the plan that's right for your agency and start your free trial today.