Free Compliance Audits
A snapshot of your CMS compliance — automatically.
What Are Free Compliance Audits?
Every month, Calls.guru audits up to 2.5% of your recorded calls to give you an early view of potential risks.
- Included with all plans
- Random selection of calls
- Minimum: 3 per month
- Maximum: 100 per month
- Delivered automatically — no setup needed
These audits are directional only and not statistically significant
Monthly Audit Summary
Overall Compliance Score
92%Improvement Areas
2 calls contained potential misleading statements about coverage limitations. Consider additional agent training on coverage explanation.
What's Inside a Compliance Audit
Each audited call includes a full breakdown aligned with CMS call compliance rules
Speaker-separated, timestamped if needed for easy reference and review
Detects key terms (e.g. plan type, disclaimers, drug coverage) required by CMS
Highlights missing required language, unclear disclosures, or high-risk phrasing
Identifies aggressive or non-compliant tone that could lead to compliance issues
Agent ID, call duration, timestamp, and other relevant call information
CMS-compliance score + summary notes to help identify areas for improvement
All audit results are exportable as PDF reports or CSV data for:
- Internal compliance reviews
- Agent training and coaching
- CMS audit preparation
- Documentation of compliance efforts
Built on the AI Compliance Engine
Free audits are powered by our AI Compliance Engine, the same engine used for full audit coverage.
Our AI Compliance Engine is specifically designed for Medicare and ACA call compliance, with built-in rules and patterns that align with CMS requirements.
Want full CMS-aligned audit coverage?
You can apply audit credits to process 100% of your calls — automatically.
Learn More
Upgrade Path
Scale your compliance coverage with our flexible audit credits
Example Usage:
For an agency with 1,000 calls per month at an average of 8 minutes each:
- • Total call minutes: 8,000 minutes
- • Audit credits needed: 400 credits (8,000 ÷ 20)
- • Total cost: $200 (400 × $0.50)
- • Result: 100% of calls audited for CMS compliance
Ready to enhance your compliance coverage?
Start with free audits included in your plan, then scale up as needed with our flexible audit credits.