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Frequently Asked Questions
How do I upload call recordings?
Getting Started
You can upload recordings through our API or by connecting your phone system directly.
What file formats are supported?
Technical
We support MP3, WAV, M4A, and most common audio formats.
How is HIPAA compliance ensured?
Compliance
All data is encrypted at rest and in transit, with comprehensive audit trails.
How are credits calculated?
Billing
Credits are consumed based on storage time, transcription length, and compliance checks.
Can I integrate with my existing CRM?
Integrations
Yes, we offer integrations with popular CRMs like Salesforce, HubSpot, and more.
Contact Support
Support Hours
Monday - Friday9:00 AM - 6:00 PM EST
Saturday10:00 AM - 4:00 PM EST
SundayClosed
Emergency Support
+1 (555) 123-4567
emergency@calls.guru
For critical issues affecting HIPAA compliance